Privacy Policy for talkspark

Scope

This Privacy Policy applies to the talkspark iOS mobile application and the talkspark website. It explains how information is collected, used, and shared when you use talkspark, including Answer Together and Answer Together Chat.

talkspark is designed to collect only the information needed to provide the app, manage subscriptions, support Answer Together and Chat, keep the service secure, and respond to user requests.

Information We Collect

Information Stored on Your Device

Some talkspark features store information locally on your device, such as favorites, progress, daily notification settings, onboarding state, and app preferences. Deleting the app may remove locally stored app data from your device.

Answer Together Account Information

If you use Answer Together, you create or sign in to an account. For that account, talkspark may collect and process:

• email address
• display name, nickname, or profile information
• authentication status and account identifiers
• account confirmation, password reset, and related account email activity
• account deletion request information, including request status and timestamps

talkspark uses trusted service providers to support authentication, account storage, and account-related emails.

Pairing and Invite Information

Answer Together lets you pair with another user. To provide this feature, talkspark may collect and process:

• information about your active pairing and pair status
• invite information, including invite status, expiry, and acceptance
• timestamps related to pairing and invite activity

Shared Question Rounds, Answers, and Reactions

When you use Answer Together, talkspark may collect and process:

• shared question round, category, deck, and question information
• private answers submitted by users and related status information
• timestamps associated with shared answers and rounds
• reveal status, such as whether both users have answered
• emoji reactions
• Hub activity and shared-round status information

Private answers are used to provide the Answer Together experience. In normal use, a partner answer is shown only according to the app's reveal behavior.

Answer Together Chat and Reports

When you use Answer Together Chat, talkspark collects and processes the messages you send and information needed to deliver, display, and manage those messages within the relevant shared question round.

If you report a Chat message, talkspark may collect and retain the reported message, the reason for the report, and related account and conversation information needed to review and handle the report.

Reported information may be retained separately from the original message where reasonably necessary for safety, security, support, dispute resolution, legal compliance, enforcement of our Terms, or the protection of talkspark or others.

Notification Information

If you choose to receive Answer Together notifications, talkspark may collect and process:

• notification preferences
• push or device tokens
• device and delivery information needed to send and manage notifications

talkspark uses a push notification service to deliver Answer Together notifications. Notification content is limited and generic and does not include private answer or Chat message text.

Subscription and Purchase Information

Premium subscriptions are processed through Apple's App Store using Apple's in-app purchase system. Apple manages payment processing, Apple ID subscription status, subscription renewal, cancellation, refunds, and payment information.

talkspark uses a subscription-management service to manage subscription entitlements and verify Premium access. For this purpose, talkspark and its service provider may process account and subscription identifiers, product and entitlement information, subscription status, expiry, renewal, cancellation, billing status, and related information needed to keep Premium access in sync.

talkspark does not collect or store payment card details.

Support Communications

If you contact talkspark for support, feedback, privacy requests, or account help, talkspark may receive your email address and the contents of your message. This information is used to respond to your request and provide assistance.

Information We Do Not Collect or Use for Tracking

talkspark does not sell user data.

talkspark does not use Answer Together account data, answers, pairing data, Chat messages, Chat report data, push notification data, or subscription data for third-party advertising tracking.

talkspark does not knowingly collect advertising identifiers, precise location, contacts, photos, camera data, microphone data, or cross-app and cross-website activity for advertising purposes.

How We Use Information

talkspark uses information for these purposes:

• provide app functionality
• create, authenticate, and manage Answer Together accounts
• support pairing, invites, shared question rounds, private answers, reveal behavior, emoji reactions, Hub activity, and Answer Together Chat
• receive and review reports submitted through Chat
• validate direct Premium access and paired access to Premium features
• send Answer Together notifications when enabled
• send account, security, and service-related emails
• provide customer support and respond to privacy requests
• protect the app, prevent misuse, troubleshoot problems, and maintain service reliability
• comply with legal obligations and respond to lawful requests

Paired Premium Access

Premium is purchased through Apple's in-app purchase system and remains associated with the purchaser's Apple ID. A paired user may receive temporary access to certain Premium features while actively paired with a Premium user. Paired access is not subscription ownership and does not transfer ownership of Premium.

Account Deletion and Subscriptions

You may request deletion of your Answer Together account from inside the app.

When you submit a deletion request, talkspark begins processing the request and may restrict access to the account while it is being handled. Personal information associated with the account is deleted or de-identified when it is no longer reasonably necessary for the purposes described in this Privacy Policy. Some information may be retained where required or reasonably necessary for security, fraud or abuse prevention, legal compliance, subscription or transaction records, dispute resolution, enforcement of our agreements, protection of talkspark or others, or as otherwise permitted by applicable law.

Deleting an Answer Together account does not cancel Premium. Premium subscriptions are managed by Apple through your Apple ID subscriptions. If you have an active Premium subscription and want to cancel it, you must manage or cancel it through your Apple ID subscription settings.

Apple may retain purchase, subscription, or transaction records according to its own systems, policies, and legal obligations. talkspark does not control Apple's records.

Data Sharing and Service Providers

talkspark does not sell or rent personal information.

talkspark may share information with trusted service providers only as reasonably necessary to operate the app and provide the services described in this Privacy Policy. These may include providers that support:

• cloud hosting, authentication, database, and backend services
• subscription management and verification
• push notification delivery
• email delivery
• website hosting and related services

Apple also processes information associated with App Store purchases and subscriptions as described above.

talkspark requires service providers that handle personal information on its behalf to provide appropriate protections consistent with this Privacy Policy and applicable law.

talkspark may also disclose information where required by law, to protect rights, safety, or security, or in connection with a merger, acquisition, reorganization, or sale of assets.

Data Storage, Security, and Retention

talkspark uses reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure.

Different types of information may be retained for different periods depending on the feature, account status, deletion requests, security needs, subscription records, dispute resolution, legal requirements, and other purposes described in this Privacy Policy. talkspark deletes or de-identifies information when it is no longer reasonably necessary, subject to applicable retention requirements.

If you delete a Chat message, it is removed from normal Chat history. Information associated with deleted messages or reports may be retained where reasonably necessary for safety, security, support, dispute resolution, legal compliance, enforcement of our agreements, protection of talkspark or others, or as otherwise permitted by applicable law.

Your Choices and Requests

You may:

• choose whether to create or use an Answer Together account
• edit your Answer Together display name in the app
• enable or disable Answer Together notifications
• delete Chat messages you have sent
• report eligible Chat messages from the person you are paired with
• request deletion of your Answer Together account from inside the app
• manage or cancel Premium through your Apple ID subscriptions
• contact talkspark to ask questions or make privacy requests

To contact talkspark about privacy or account requests:

Email: support@talksparkapp.com

Suggested subject: Privacy Request - talkspark

Children and Minimum Age

talkspark is not intended for children. You must meet the minimum age required in your country or region and any age rating shown for the app in the App Store.

International Processing

talkspark and its service providers may process information in different countries as necessary to provide the app and related services, subject to appropriate protections and applicable law.

Changes to This Privacy Policy

talkspark may update this Privacy Policy from time to time. Updates will be reflected by changing the "Last Updated" date. Continued use of the app or website after changes take effect indicates acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or talkspark privacy practices, please contact:

Email: support@talksparkapp.com

Subject: Privacy Policy Inquiry - talkspark